Unfortunately, Ive not had a good experience with Mini Cooper. I purchased a Mini in May 2021 with 3000 miles. I traded in a car and put $2000 down. I was to be reimbursed the $2000 once they received the title. They have not followed up with me and likely not the NY DMV to obtain the title. They know the title was issued, but they have not received it. Im forced to follow-up on the status with the dealership. Now Nov 2nd, the car is being serviced to replace brake pads and rotors (the rotors are eroded) and I have to pay $770 for repair. How is it possible the brake pads and rotors need replacing on a car with 6000 miles. And Im responsible to pay for this. I feel Mini now owes me $2000, additionally the $770 for the brakes/rotors. Just a horrible experience.

The mini service guys are great. Very helpful, courteous and friendly. Give you the straight scoop and treat you as a valued customer! I wouldn’t go anywhere else!Sept 2021 visit - again mini service was great. Joel is a terrific resource always available for questions etc!

Super job by Liz and the staff! A complicated deal, handled deftly. Love my Mini!

Excellent and attentive service by Theo